Outage in Twilio
Twilio Flex - Maintenance
Resolved Minor
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Outage Details
We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
Components affected
Twilio Flex Billing Twilio Flex Routing Twilio Flex Teams View Twilio Flex Insights Twilio Flex Programmable Voice Twilio Flex Plugins Twilio Proxy Twilio Flex Agent Desktop Twilio Flex Application Platform Twilio Flex Admin Console Twilio Flex Programmable Chat Twilio Flex Queue Stats Twilio Flex Conversations Twilio TaskRouterLatest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 07/30/2025 06:22AM
We’re creating the notification comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025. Since the reboot have been completed, we’re resolving this proactive communication. Systems are operational.
MONITORING
about 17 hours ago - at 07/30/2025 05:45AM
We’re creating this proactive comms in reference to a planned maintenance in all regions between 9:00 PM PST to 11:59PM Pacific Time on 07/29/2025.
We’ll start the cluster reboot in the next 10 minutes, which will last about 10 seconds. Customers may experience the following during the cluster reboots:
-Login failures for customers logging in via legacy SSO (customers with enhanced SSO are not impacted) or console.
-Customers that are already logged in may be logged out from Flex UI or Webchat.
-Customers using Webchat may be unable to initiate new sessions or see disruptions to their existing sessions (token refresh failure).
-Customers should be able to re-login after the impact period in case of login failure during the maintenance window.
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