Outage in Twilio

SMS Delivery Report Delays to Algar Telecom (CTBC) in Brazil

Minor
August 21, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America
Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 08/21/2025 02:55AM

We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 08/21/2025 01:03AM

We are still experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 08/21/2025 12:02AM

We are experiencing delays in receiving message delivery reports when sending to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 08/20/2025 11:57PM

Our monitoring systems have detected a potential issue with SMS delivery report delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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