Outage in Twilio

SMS/MMS Failures to T-Mobile in USA

Resolved Minor
August 26, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS/MMS delivery delays and failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North America Twilio SMS Toll-Free, North America Twilio MMS Toll-Free, North America Twilio MMS Long Code, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/26/2025 10:51AM

We are no longer experiencing MMS/SMS delivery failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. This incident has been resolved.

MONITORING about 2 months ago - at 08/26/2025 08:38AM

We are observing recovery in SMS/MMS failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 08/26/2025 08:05AM

We are observing recovery in SMS/MMS failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 08/26/2025 06:46AM

We are observing recovery in SMS/MMS failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 08/26/2025 05:59AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 08/26/2025 05:56AM

We are experiencing SMS/MMS delivery delays and failures to T-Mobile in USA via shortcodes, longcodes and toll-free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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