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Outage in Twilio

SMS Delivery Delays Multiple Networks in Malaysia and African Countries

Resolved Minor
September 14, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/14/2025 12:45PM

We are no longer experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. This incident has been resolved.

MONITORING 7 months ago - at 09/14/2025 10:54AM

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network

MONITORING 7 months ago - at 09/14/2025 09:05AM

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.



List of Impacted Networks:



Malaysia Digi Network

Malaysia Celcom Network

Malaysia Red One (XOX) Network

Angola Movicel Network

Comoros Telma Network

Tanzania Tigo Network

Tanzania Zantel Network

Central African Republic Telecel Centraf Network

Ghana Vodafone Network

Mali Telecel Network

INVESTIGATING 7 months ago - at 09/14/2025 08:23AM

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:
Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

INVESTIGATING 7 months ago - at 09/14/2025 08:15AM

We are experiencing SMS Delivery Delays Multiple Networks in Malaysia and African Countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

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