Outage in Twilio

Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses

Resolved Minor
September 25, 2025 - Started 7 days ago - Lasted 4 days
Official incident page

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Outage Details

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/29/2025 05:16PM

We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.

MONITORING 3 days ago - at 09/29/2025 10:50AM

WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 09/29/2025 07:02AM

WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.

MONITORING 3 days ago - at 09/29/2025 04:59AM

WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 09/28/2025 09:30PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 5 days ago - at 09/27/2025 09:40PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 09/26/2025 09:30PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 6 days ago - at 09/26/2025 05:31AM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/25/2025 09:25PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/25/2025 05:25PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/25/2025 03:22PM

We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/25/2025 02:22PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 09/25/2025 02:00PM

Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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