Outage in Twilio
Errors While Using the WhatsApp Sandbox with Brazil WhatsApp Addresses
Resolved MinorIncident Report
Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging ChannelsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/29/2025 05:16PM
We are no longer experiencing errors while using the WhatsApp Sandbox with Brazil WhatsApp Addresses. This incident has been resolved.
MONITORING
7 months ago - at 09/29/2025 10:50AM
WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 8 hours or as soon as more information becomes available.
MONITORING
7 months ago - at 09/29/2025 07:02AM
WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 4 hours or as soon as more information becomes available.
MONITORING
7 months ago - at 09/29/2025 04:59AM
WhatsApp Sandbox with Brazil WhatsApp addresses is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/28/2025 09:30PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/27/2025 09:40PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/26/2025 09:30PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 24 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/26/2025 05:31AM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 16 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/25/2025 09:25PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/25/2025 05:25PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/25/2025 03:22PM
We are continuing to investigate errors while using the WhatsApp Sandbox with Brazil WhatsApp addresses. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/25/2025 02:22PM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 09/25/2025 02:00PM
Our engineering team has detected a potential issue regarding the WhatsApp sandbox. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
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