Outage in Twilio

Call Failures from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904

Resolved Minor
September 25, 2025 - Started 25 days ago - Lasted about 5 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue surrounding Voice Calls within a specific region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 09/25/2025 09:24PM

The issue affecting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904 has been resolved, and the service is functioning normally at this time.

MONITORING 25 days ago - at 09/25/2025 07:26PM

We have started seeing recovery for inbound calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/25/2025 05:27PM

We have identified that this incident is only impacting calls from Italian Network Subscribers to a subset of Twilio's numbers with the prefix +3904. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/25/2025 04:49PM

We are observing call failures to Twilio Italy phone numbers in the +390 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/25/2025 04:42PM

Our monitoring systems have detected a potential issue surrounding Voice Calls within a specific region. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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