Outage in Twilio

Live chat Unavailable Within Twilio Help Center

Resolved Minor

September 25, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Live Chat options while using the Help Center Assistant. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Customer Support Center

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/25/2025 08:16PM

Issues accessing Live Chat feature on the Twilio Help Center and SendGrid Support Portal has been resolved and users are now able to select Live Chat normally again.

MONITORING 7 months ago - at 09/25/2025 06:20PM

Issues accessing the Live Chat feature on the Twilio Help Center and SendGrid Support Portal have been resolved. Users are now able to select Live Chat normally again. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/25/2025 06:11PM

We're currently experiencing an issue with the Live Chat feature on both the Twilio Help Center and the SendGrid Support Portal. Live Chat is temporarily unavailable through these portals. Our engineering team is actively investigating the issue. In the meantime, you may still be able to access Live Chat via the AI Chatbot in the Twilio Help Center. We'll share another update within the next hour or as soon as we have more information.

INVESTIGATING 7 months ago - at 09/25/2025 06:01PM

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