Outage in Twilio

Lookup V2 Sim Swap Service Disruption in IE1 Region

Minor
September 25, 2025 - Started about 2 hours ago
Official incident page

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Outage Details

We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.
Components affected
Twilio Lookup SIM Swap
Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 09/25/2025 08:20PM

Our engineering teams have implemented a fix for the issue impacting the Lookup V2 API sim swap functionality in the IE1 region. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 09/25/2025 08:00PM

We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.

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