Outage in Twilio
Lookup V2 Sim Swap Service Disruption in IE1 Region
Resolved MinorIncident Report
We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.
Components affected
Twilio Lookup SIM SwapNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 09/25/2025 09:54PM
The errors when attempting to perform sim swap operations have been resolved and the Lookup V2 API sim swap functionality in the IE1 region is operating normally at this time.
MONITORING
6 months ago - at 09/25/2025 08:20PM
Our engineering teams have implemented a fix for the issue impacting the Lookup V2 API sim swap functionality in the IE1 region. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
6 months ago - at 09/25/2025 08:00PM
We are currently investigating an issue impacting the Lookup V2 API sim swap functionality in the IE1 region. Customers using the sim swap package may experience errors when attempting to perform sim swap operations. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. We will provide an update in 1 hour or as more information is available.
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