Outage in Twilio

Call Failures To and From a Subset of Twilio Phone Numbers in Europe

Resolved Minor
September 25, 2025 - Started 25 days ago - Lasted about 6 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with call failures to and from a subset of Twilio phone numbers in Europe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/26/2025 04:59AM

The issue affecting call failures to and from a subset of Twilio phone numbers in Europe has been resolved, and the service is functioning normally at this time.

MONITORING 25 days ago - at 09/26/2025 03:07AM

We have started seeing recovery for call failures to and from a subset of Twilio phone numbers in Europe. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 25 days ago - at 09/26/2025 01:50AM

We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

INVESTIGATING 25 days ago - at 09/26/2025 12:04AM

We are still observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

INVESTIGATING 25 days ago - at 09/25/2025 11:05PM

We are observing call failures to and from a subset of Twilio phone numbers in Europe. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. Below you can find the list of impacted countries by this incident:
- Norway
- Bulgaria
- Hungary
- Croatia
- Estonia

INVESTIGATING 25 days ago - at 09/25/2025 10:55PM

Our monitoring systems have detected a potential issue with call failures to and from a subset of Twilio phone numbers in Europe. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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