Outage in Twilio

SMS Delivery Report Delays to Google Voice Network in US via a Subset of Shortcodes

Resolved Minor
September 26, 2025 - Started about 16 hours ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to Google Voice Network in US via a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 09/27/2025 10:24AM

We are no longer experiencing delivery report delays [when sending to when sending to Google Voice Network in US via a Subset of Shortcode. This incident has been resolved.

MONITORING about 11 hours ago - at 09/27/2025 08:31AM

We are observing recovery in delivery report delays when sending to Google Voice Network in US via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 13 hours ago - at 09/27/2025 06:31AM

We are observing recovery in delivery report delays when sending to Google Voice Network in US via a Subset of Shortcode. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 09/27/2025 04:31AM

We are continuing to experience delays in receiving message delivery reports when sending to Google Voice Network in US via a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 09/27/2025 03:31AM

We are experiencing delays in receiving message delivery reports when sending to Google Voice Network in US via a Subset of Shortcode. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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