Outage in Twilio

SMS Delivery Delays to Multiple Networks in India via a Subset of Shortcodes

Minor
September 27, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Bharti Airtel in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
MONITORING 7 minutes ago - at 09/27/2025 07:33PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 09/27/2025 05:34PM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/27/2025 03:44PM

We continue to experience SMS delivery delays when sending messages to Multiple Networks in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 09/27/2025 02:50PM

We are experiencing SMS delivery delays when sending messages to Bharti Airtel in India via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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