Outage in Twilio

SMS Delivery Failures to Globe in Philippines

Resolved Minor
September 28, 2025 - Started about 16 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 09/28/2025 09:50AM

We are no longer experiencing SMS delivery failures to Globe in Philippines. This incident has been resolved.

MONITORING about 13 hours ago - at 09/28/2025 07:58AM

We are continuing to observe successful SMS deliveries to Globe in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 15 hours ago - at 09/28/2025 06:12AM

We are observing successful SMS deliveries to Globe in Philippines.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 09/28/2025 05:45AM

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 09/28/2025 04:45AM

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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