Outage in Twilio

SMS Delivery Failures to Globe in Philippines

Resolved Minor
September 28, 2025 - Started 22 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/28/2025 09:50AM

We are no longer experiencing SMS delivery failures to Globe in Philippines. This incident has been resolved.

MONITORING 22 days ago - at 09/28/2025 07:58AM

We are continuing to observe successful SMS deliveries to Globe in Philippines. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 22 days ago - at 09/28/2025 06:12AM

We are observing successful SMS deliveries to Globe in Philippines.We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 09/28/2025 05:45AM

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 09/28/2025 04:45AM

We are experiencing SMS delivery failures to Globe in Philippines. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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