Outage in Twilio

MMS/SMS Delivery Delays & Failures via Multiple Networks in United States of America and Canada via Subset of Twilio numbers

Resolved Minor
September 28, 2025 - Started 22 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio MMS Long Code, North America Twilio SMS Short Code, North America Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 09/28/2025 08:22PM

We are no longer experiencing MMS/SMS delivery failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. This incident has been resolved.

MONITORING 22 days ago - at 09/28/2025 06:30PM

We are observing successful MMS/SMS delivery delays & failures to multiple networks in the United States of America and Canada via subset of Twilio numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 09/28/2025 05:46PM

We are still experiencing MMS/SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 22 days ago - at 09/28/2025 05:00PM

We are experiencing SMS delivery delays & failures to multiple networks in United States of America and Canada via subset of Twilio numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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