Outage in Twilio

MMS Inbound Delivery Delays from T-Mobile US and Delivery Report Delays to T-Mobile US via Subset of Shortcodes

Resolved Minor
September 29, 2025 - Started 3 days ago - Lasted about 7 hours
Official incident page

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Outage Details

We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/29/2025 07:15AM

We are no longer experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. This incident has been resolved.

MONITORING 3 days ago - at 09/29/2025 05:20AM

We have started seeing recovery for the MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 09/29/2025 04:26AM

We are still experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 09/29/2025 02:26AM

We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 09/29/2025 01:26AM

We are experiencing MMS inbound delivery delays when sending messages from T-Mobile US and Delivery Report Delays when sending to T-Mobile US via Subset of Short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 days ago - at 09/29/2025 12:27AM

We are experiencing MMS delivery delays when sending messages to T-Mobile in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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