Outage in Twilio

Errors When Sending Outbound Messages via WhatsApp

Resolved Minor

September 29, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Messaging Channels

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/29/2025 03:58PM

We are no longer experiencing errors when sending Outbound Messages via WhatsApp. This incident has been resolved.

MONITORING 7 months ago - at 09/29/2025 01:33PM

We are observing recovery in Outbound Messages via WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/29/2025 12:49PM

We are continuing to observe errors when sending outbound messages via WhatsApp. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/29/2025 11:52AM

We are observing multiple WhatsApp permission denied errors for customers trying to send messages. We expect to provide another update in 1 hour or as soon as more information becomes available.

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