Outage in Twilio

SMS Delivery Failure & Delays to DiGi and Celcom Network in Malaysia

Resolved Minor
September 30, 2025 - Started about 13 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 09/30/2025 09:16AM

We are no longer experiencing SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. This incident has been resolved.

MONITORING about 10 hours ago - at 09/30/2025 07:10AM

We are observing recovery in SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 12 hours ago - at 09/30/2025 05:16AM

We are observing recovery in SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 13 hours ago - at 09/30/2025 04:16AM

We are experiencing SMS delivery failures and delays to DiGi and Celcom Network in Malaysia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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