Outage in Twilio

SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes

Minor
September 30, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

We are experiencing delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
MONITORING 4 minutes ago - at 09/30/2025 04:53PM

We are observing recovery in SMS Delivery Report Delays & Delivery Failures to Dish & C-spire Network in United States of America via Subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/30/2025 12:54PM

We are continuing to experience delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/30/2025 10:57AM

We are continuing to experience delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/30/2025 09:57AM

We are experiencing delays in receiving message delivery reports when sending to Dish Network in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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