Outage in Twilio

SMS Delivery Delays & Failures to 365 Wireless LLC in United States of America via Subset of Longcodes

Resolved Minor
September 30, 2025 - Started about 6 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/30/2025 03:48PM

We are no longer experiencing SMS delivery delays & Failures to 365 Wireless LLC in United States of America via Subset of Longcodes. This incident has been resolved.

MONITORING about 3 hours ago - at 09/30/2025 01:44PM

We are still observing recovery in SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 5 hours ago - at 09/30/2025 11:42AM

We are observing recovery in SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/30/2025 10:43AM

We are experiencing SMS delivery delays and failures when sending messages to 365 Wireless LLC in United States of America via subset of Longcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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