Outage in Twilio

WhatsApp Sandbox Service Disruption Affecting Brazilian Numbers

Resolved Minor

September 30, 2025 - Started 7 months ago - Lasted about 21 hours
Official incident page

Incident Report

We are investigating a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.

Components affected

Twilio Messaging Channels

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/01/2025 03:13PM

The issue affecting WhatsApp sandbox functionality has been resolved.

MONITORING 7 months ago - at 10/01/2025 02:39AM

We are observing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 16 hours or as soon as more information becomes available.

MONITORING 7 months ago - at 09/30/2025 11:34PM

We have started seeing recovery for the WhatsApp sandbox functionality. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/30/2025 10:19PM

We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 4 hours, or as soon as we receive more information.

INVESTIGATING 7 months ago - at 09/30/2025 08:16PM

We are continuing to investigate a service disruption in WhatsApp sandbox functionality, particularly when attempting to send messages to Brazilian phone numbers. We will provide an update in 2 hours, or as soon as we receive more information.

INVESTIGATING 7 months ago - at 09/30/2025 06:15PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/30/2025 06:13PM

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