Outage in Twilio

Degradation Across Multiple Twilio Products

Resolved Minor
October 03, 2025 - Started about 3 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Our monitoring systems have detected increased latency for the Lookup V1 and V2 API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio REST API Twilio MMS Twilio Voice Insights Twilio Verify Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/03/2025 04:40PM

The incident impacting MMS, SMS, OTT, Voice Insights, Verify and Lookup in US1 has been resolved and systems are operating normally at this time.

MONITORING about 2 hours ago - at 10/03/2025 04:16PM

We are observing recovery to degradation across MMS, SMS, OTT, Voice Insights, Verify and Lookup in US1. We will continue to monitor closely. We will provide another updates in 30 minutes.

We are consolidating the following status posts in this communication: https://status.twilio.com/incidents/rfdc6c645l5r and https://status.twilio.com/incidents/pd73zytkrxkc

MONITORING about 2 hours ago - at 10/03/2025 04:11PM

We are observing recovery to degradation across MMS, SMS, OTT, Voice Insights, and Lookup in US1. We will continue to monitor closely. We will provide another updates in 30 minutes.

We are consolidating the following status posts in this communication: https://status.twilio.com/incidents/rfdc6c645l5r and https://status.twilio.com/incidents/pd73zytkrxkc

INVESTIGATING about 3 hours ago - at 10/03/2025 03:18PM

Our monitoring systems have detected increased latency for the Lookup V1 and V2 API. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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