Outage in Twilio

SMS and MMS messages Increased 500 Errors

Resolved Minor
October 03, 2025 - Started about 3 hours ago - Lasted 34 minutes
Official incident page

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Outage Details

Our monitoring systems have detected an increase of 500 errors for SMS and MMS messages. Customers sending messages may also see latency when sending their messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio MMS Twilio SMS
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/03/2025 03:51PM

We are still experiencing increase of 500 errors for SMS and MMS messages , however, since there are several Twilio impacted services, we're resolving this post and we're consolidating all impacted products and services into one post. You can check the status of this at https://status.twilio.com/incidents/rb7rqsbh9n8w

INVESTIGATING about 3 hours ago - at 10/03/2025 03:21PM

Our monitoring systems have detected an increase of 500 errors for SMS and MMS messages. Customers sending messages may also see latency when sending their messages. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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