Outage in Twilio

Early Media RingTone missing on calls to T-Mobile in the United States

Minor
October 03, 2025 - Started about 2 hours ago
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue impacting Early Media RingTone for calls routing via T-Mobile. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information is available.
Components affected
Twilio Voice, North America
Latest Updates ( sorted recent to last )
MONITORING 37 minutes ago - at 10/03/2025 10:44PM

Early Media RingTone for calls to T-Mobile numbers in the United States now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 1 hour ago - at 10/03/2025 10:14PM

Early Media RingTone for calls to T-Mobile numbers in the United States now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 10/03/2025 09:50PM

We are investigating an issue impacting Early Media RingTone for calls to T-Mobile numbers in the United States. Our engineers are actively working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 2 hours ago - at 10/03/2025 09:12PM

We are continuing to investigate this issue.

INVESTIGATING about 2 hours ago - at 10/03/2025 08:58PM

Our monitoring systems have detected a potential issue impacting Early Media RingTone for calls routing via T-Mobile. Our engineering team has been alerted and is actively investigating. We will provide updates as soon as more information is available.

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