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Outage in Twilio

SMS Delivery Delays Multiple Networks in Malaysia and African Countries

Resolved Minor
October 06, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available. List of Impacted Networks: Malaysia Digi Network Malaysia Celcom Network Malaysia Red One (XOX) Network Angola Movicel Network Comoros Telma Network Tanzania Tigo Network Tanzania Zantel Network Central African Republic Telecel Centraf Network Ghana Vodafone Network Mali Telecel Network
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/06/2025 05:14PM

We are no longer experiencing SMS delivery delays to multiple networks in Malaysia and African countries. This incident has been resolved.

MONITORING 6 months ago - at 10/06/2025 04:54PM

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

List of Impacted Networks:

Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

MONITORING 6 months ago - at 10/06/2025 04:24PM

We are observing recovery in SMS delivery delays to multiple networks in Malaysia and African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.

List of Impacted Networks:

Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

INVESTIGATING 6 months ago - at 10/06/2025 04:12PM

We are experiencing SMS delivery delays to multiple networks in Malaysia and African countries. Our engineers are working with our carrier partner to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.

List of Impacted Networks:

Malaysia Digi Network
Malaysia Celcom Network
Malaysia Red One (XOX) Network
Angola Movicel Network
Comoros Telma Network
Tanzania Tigo Network
Tanzania Zantel Network
Central African Republic Telecel Centraf Network
Ghana Vodafone Network
Mali Telecel Network

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