Outage in Twilio

SMS Delivery Delays and Failures to MTN Network in Ghana (620-01)

Resolved Minor
October 10, 2025 - Started 24 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing delivery delays and failures to MTN Network in Ghana (620-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 10/10/2025 04:29AM

We are no longer experiencing delivery delays and failures to MTN Network in Ghana (620-01). This incident has been resolved.

MONITORING 24 days ago - at 10/10/2025 02:29AM

We are observing successful SMS delivery to MTN Network in Ghana (620-01). We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 10/10/2025 02:16AM

We are experiencing delivery delays and failures to MTN Network in Ghana (620-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 24 days ago - at 10/10/2025 01:15AM

We are experiencing delivery delays and failures to MTN Network in Ghana (620-01). Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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