Outage in Twilio

SMS Delivery Failures to Google Voice in United States of America via Subset of Shortcodes

Resolved Minor
October 13, 2025 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/13/2025 11:54AM

We are no longer experiencing SMS delivery failures to Google Voice in United States of America via Subset of Shortcodes. This incident has been resolved.

MONITORING 2 days ago - at 10/13/2025 09:38AM

We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 10/13/2025 07:48AM

We are observing successful SMS delivery to Google Voice in the United States of America via subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 10/13/2025 06:59AM

We are experiencing SMS delivery failures when sending messages to Google Voice in United States of America via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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