Outage in Twilio

SMS Delivery Delays and AccSec API Errors To Vodafone Network In UK

Resolved Minor
October 13, 2025 - Started about 12 hours ago - Lasted about 5 hours
Official incident page

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Outage Details

Our monitoring systems have detected a potential issue on SMS Delivery Delays and Account Security API Errors To Vodafone UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Europe Twilio Lookup SIM Swap Twilio Legacy Identity MatchAndAttributes Twilio Lookup Identity Match
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/13/2025 08:36PM

We are no longer experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. This incident has been resolved.

MONITORING about 9 hours ago - at 10/13/2025 06:40PM

We are observing recovery in SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 10/13/2025 04:45PM

We continue to experience SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 10/13/2025 03:48PM

We are experiencing SMS delivery delays when sending messages to Vodafone Network in UK, and Account Security API errors. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 10/13/2025 03:22PM

Our monitoring systems have detected a potential issue on SMS Delivery Delays and Account Security API Errors To Vodafone UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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