Outage in Twilio

SMS Delivery Delays to Multiple Networks in US for a Subset of Short Codes

Resolved Minor
October 13, 2025 - Started about 9 hours ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 10/14/2025 12:05AM

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. This incident has been resolved.

MONITORING about 3 hours ago - at 10/13/2025 10:21PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 10/13/2025 10:18PM

We are observing recovery in SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 10/13/2025 07:32PM

We continue experiencing SMS delivery delays when sending messages to Multiple Networks in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 10/13/2025 05:33PM

We continue to experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 10/13/2025 04:33PM

We are experiencing SMS delivery delays when sending messages to Multiple Network in US for a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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