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Outage in Twilio

SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes, Short Codes and Toll Free

Resolved Minor
October 14, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/14/2025 11:12PM

We are no longer experiencing SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. This incident has been resolved.

MONITORING 6 months ago - at 10/14/2025 09:36PM

We are observing recovery in SMS delivery delays when sending messages to Shelcomm Network in US for a subset of Long Codes, Short Codes, and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 6 months ago - at 10/14/2025 08:57PM

Our monitoring systems have detected a potential issue with SMS Delivery Delays to Shelcomm Network in US for a subset of Long Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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