Outage in Twilio

AccSec US Verizon API Issue

Resolved Minor
October 17, 2025 - Started 20 days ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Lookup SIM Swap and Legacy Identity MatchAndAttributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Lookup

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Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 10/17/2025 01:01PM

The issue with AccSec – US Verizon API errors has been resolved. Error rates have stabilized and the service is now operating normally.

MONITORING 20 days ago - at 10/17/2025 11:51AM

We have started observing recovery for the AccSec – US Verizon API errors. Error rates are decreasing, and service is beginning to return to normal. We will provide another update in 30 minutes or or as soon as more information becomes available.

INVESTIGATING 20 days ago - at 10/17/2025 10:58AM

We are currently investigating a potential issue with AccSec – US Verizon API errors. Our engineering team has been alerted and is actively working to identify the root cause. We expect to provide another update in 1 hour, or sooner if more information becomes available.

INVESTIGATING 20 days ago - at 10/17/2025 10:21AM

Our monitoring systems have detected a potential issue with Lookup SIM Swap and Legacy Identity MatchAndAttributes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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