Outage in Twilio

SMS Delivery Delays To and From Telefonica Network in Chile

Minor
October 20, 2025 - Started about 7 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue SMS delivery delays to and from Telefonica Network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
INVESTIGATING about 3 hours ago - at 10/20/2025 11:16PM

We continue to experience SMS delivery delays when receiving messages from Telefonica Network in Chile. We have recovered from SMS delivery delays when sending messages to Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

INVESTIGATING about 5 hours ago - at 10/20/2025 09:00PM

We continue to experience SMS delivery delays when sending and receiving messages to/from Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 10/20/2025 07:54PM

We are experiencing SMS delivery delays when sending and receiving messages to/from Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 10/20/2025 07:46PM

Our monitoring systems have detected a potential issue SMS delivery delays to and from Telefonica Network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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