Outage in Twilio

Call Failure To a Subset Of Twilio Colombia Phone Numbers

Resolved Minor
October 23, 2025 - Started about 5 hours ago - Lasted about 3 hours
Official incident page

Incident Report

The issue causing call failures to a Subset of Twilio Colombia Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/23/2025 02:23PM

The issue causing call failures to a Subset of Twilio Colombia Phone Numbers has been has been resolved, and the service is functioning normally at this time.

MONITORING about 4 hours ago - at 10/23/2025 12:38PM

We have started seeing recovery for call failures to a Subset of Twilio Colombia Phone Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 5 hours ago - at 10/23/2025 11:38AM

The issue causing call failures to a Subset of Twilio Colombia Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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