Outage in Twilio

SMS Delivery Delays to multiple networks in Mexico for a subset of Local Long Codes

Resolved Minor
October 28, 2025 - Started about 17 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 10/29/2025 12:12AM

We are no longer experiencing SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. This incident has been resolved.

MONITORING about 16 hours ago - at 10/28/2025 10:25PM

We are observing recovery in SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 17 hours ago - at 10/28/2025 09:41PM

We are experiencing SMS delivery delays to multiple networks in Mexico for a subset of Local Long Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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