Outage in Twilio

SMS Delivery Delays to Algar Telecom (CTBC) in Brazil

Resolved Minor

October 29, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/30/2025 04:50AM

We are no longer experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. This incident has been resolved.

MONITORING 5 months ago - at 10/30/2025 03:16AM

We are observing recovery in SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 10/30/2025 01:29AM

We are experiencing SMS delivery delays when sending messages to Algar Telecom (CTBC) in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 10/30/2025 12:44AM

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