Outage in Twilio
Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue
Resolved MinorIncident Report
Our engineers are currently investigating the customer impact of a retroactive issue with our ConversationRelay product. We will follow up and provide customer impact details within 2 hours.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 10/31/2025 06:23PM
Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.
MONITORING
5 months ago - at 10/31/2025 04:42PM
Our engineers are currently investigating the customer impact of a retroactive issue with our ConversationRelay product. We will follow up and provide customer impact details within 2 hours.
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