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Outage in Twilio

[SNOC] Call Quality Issues From a Subset of Twilio's Numbers in the United Kingdom

Resolved Minor
November 06, 2025 - Started 5 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are observing call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Europe

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/06/2025 06:09PM

The issue affecting call quality from a subset of Twilio's Numbers in the United Kingdom has been resolved, and the service is functioning normally at this time.

MONITORING 5 months ago - at 11/06/2025 04:13PM

We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 5 months ago - at 11/06/2025 02:13PM

We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/06/2025 01:07PM

We are continuing to observe call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 5 months ago - at 11/06/2025 12:04PM

We are continuing to observe call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING 5 months ago - at 11/06/2025 11:17AM

We are observing recovery of call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently monitoring the issue to ensure full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/06/2025 10:27AM

We are observing call quality issues from a subset of Twilio's Numbers in the United Kingdom. Our Engineers are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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