Outage in Twilio

Voice Quality Issues From A Subset Of Twilio Phone Numbers In Brazil

Resolved Minor
November 06, 2025 - Started about 8 hours ago - Lasted about 7 hours
Official incident page

Incident Report

We are observing voice quality issues from a subset of Twilio phone numbers to Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 11/06/2025 10:07PM

Our engineers have monitored the fix and confirmed that voice quality issues from a subset of Twilio phone numbers to Brazil have been resolved. All services are now operating normally at this time.

MONITORING about 5 hours ago - at 11/06/2025 06:31PM

We have started seeing recovery for voice quality issues from a subset of Twilio phone numbers to Brazil. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 11/06/2025 06:08PM

We are observing voice quality issues from a subset of Twilio phone numbers to Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/06/2025 04:08PM

We are observing voice quality issues from a subset of Twilio phone numbers to Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 11/06/2025 03:10PM

We are observing voice quality issues from a subset of Twilio phone numbers to Brazil. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hours or as soon as more information becomes available.

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