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Outage in Twilio

Flex Insights Outage

Resolved Minor
November 13, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an outage with our Flex Insights Historical Reporting platform due to an issue with our BI vendor. We will provide further updates in 1 hour or as they become available.
Components affected
Twilio Flex Insights

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/13/2025 02:17PM

Historical Reporting issue has been resolved and Flex Insights is operating normally at this time.

MONITORING 5 months ago - at 11/13/2025 01:55PM

Flex Insights Historical Reporting platform is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/13/2025 01:15PM

We are currently experiencing an outage with our Flex Insights Historical Reporting platform due to an issue with our BI vendor. We will provide further updates in 1 hour or as they become available.

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