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Outage in Twilio

SMS Delivery Failures from multiple networks to a Subset of Twilio’s Phone Numbers in Israel

Resolved Minor
November 13, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

This incident causing Inbound SMS Delivery Failures to a Subset of Phone Numbers in Israel was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/yhmfq38hfz2v for previous updates. We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Components affected
Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/15/2025 02:00AM

We are no longer experiencing SMS delivery failures to a Subset of Phone Numbers in Israel. This incident has been resolved.

MONITORING 5 months ago - at 11/15/2025 12:00AM

We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 10:38AM

We are still experiencing SMS delivery failures from multiple networks to a subset of Twilio’s phone numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/14/2025 02:44AM

We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/13/2025 10:45PM

We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/13/2025 08:45PM

We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/13/2025 07:45PM

We are still experiencing SMS delivery failures sending to a Subset of Phone Numbers in Israel. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

MONITORING 5 months ago - at 11/13/2025 06:56PM

We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/13/2025 04:17PM

This incident causing Inbound SMS Delivery Failures to a Subset of Phone Numbers in Israel was prematurely resolved in one of our previous posts. Please refer to https://status.twilio.com/incidents/yhmfq38hfz2v for previous updates. We are observing successful SMS delivery to a Subset of Phone Numbers in Israel. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

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