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Outage in Twilio

Branded Calling and Voice Integrity are failing provisioning with our Vendor Partners

Resolved Minor
November 18, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue where voice-integrity-service can not create temporal workflows
Components affected
Twilio PSTN

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/18/2025 06:24AM

The issue affecting where information required for Branded Calling and Voice Integrity are failing provisioning with our vendor partners has been resolved, and the service is functioning normally at this time.

INVESTIGATING 4 months ago - at 11/18/2025 04:31AM

Our monitoring systems have detected a potential issue where information required for Branded Calling and Voice Integrity are failing provisioning with our vendor partners. This does not affect already provisioned bundles. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/18/2025 03:49AM

Our monitoring systems have detected a potential issue where information required for Branded Calling and Voice Integrity are failing provisioning with our vendor partners. This does not affect already provisioned bundles. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

INVESTIGATING 4 months ago - at 11/18/2025 03:28AM

We are currently investigating this issue where voice-integrity-service can not create temporal workflows

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