Outage in Twilio

Limited Impact to Twilio Web Pages

Resolved Minor

November 18, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are investigating an issue where Twilio and Sendgrid users are experiencing issues with login. We expect to provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Other Twilio Console

Need to monitor Twilio outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/18/2025 09:08PM

The incident causing intermittent problems for Twilio and SendGrid users attempting to login has been resolved, and the service is now functioning normally.

MONITORING 4 months ago - at 11/18/2025 05:21PM

We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 11/18/2025 03:01PM

Login to the Twilio Console is now restored. Any customers receiving a login error should refresh their browser session to proceed. The Authy.com webpage was unavailable during this incident and is now accessible. The Authy API was not impacted during this incident.

We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/18/2025 01:49PM

We are investigating an issue where Twilio and Sendgrid users are experiencing issues with login. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/18/2025 01:19PM

We are investigating an issue where Twilio and Sendgrid users are experiencing issues with login. We expect to provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

MS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico - about 8 hours ago

SMS Delivery Delays from Twilio to Tunisie Telecom Tunisia - about 14 hours ago

SMS Delivery Delays from Twilio to DST Brunei Darussalam - about 14 hours ago

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in Italy - about 18 hours ago

SMS Delivery Delays and Failures from Twilio to Orange/Sonatel Senegal - about 21 hours ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook