Outage in Twilio

SMS Delivery Report Delays and Failures to Ooredoo Network in Tunisia

Resolved Minor

November 19, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS DLR Delays to Ooredoo network in Tunisia. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/20/2025 07:11AM

We are no longer experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. This incident has been resolved.

MONITORING 4 months ago - at 11/20/2025 05:15AM

We are observing recovery in delivery report delays and failures to the Ooredoo Network in Tunisia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/20/2025 02:23AM

We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/20/2025 12:23AM

We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/19/2025 11:17PM

We are experiencing SMS delivery report delays and failures to Ooredoo Network in Tunisia. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/19/2025 10:58PM

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