Outage in Twilio

SMS Delivery Delays and Failures to Multiple networks in French Guiana

Resolved Minor

November 21, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/21/2025 06:30PM

We are no longer experiencing SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. This incident has been resolved.

MONITORING 4 months ago - at 11/21/2025 06:11PM

We are still observing recovery in SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 11/21/2025 04:10PM

We are observing recovery in SMS delivery delays and failures when sending messages to Multiple networks in French Guiana. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/21/2025 12:17PM

We continue experiencing SMS Delivery Delays to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/21/2025 10:39AM

We continue experiencing SMS Delivery Delays to Multiple networks in French Guiana. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 11/21/2025 09:42AM

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