Outage in Twilio

Intermittent issues with Flex

Resolved Minor

November 28, 2025 - Started 5 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio Flex Application Platform

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/28/2025 12:19PM

Intermittent call/message orchestration has been resolved and Flex is operating normally at this time.

MONITORING 5 months ago - at 11/28/2025 12:09PM

Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/28/2025 11:23AM

We are investigating intermittent call/message orchestration with Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 5 months ago - at 11/28/2025 10:50AM

Our monitoring systems have detected a potential issue with Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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