Outage in Twilio

SMS Delivery Delays to Verizon Network in US via a Subset of Short Codes

Minor
December 04, 2025 - Started about 11 hours ago
Official incident page

Incident Report

We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )
MONITORING about 2 hours ago - at 12/05/2025 01:36AM

SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 4 hours ago - at 12/04/2025 11:32PM

SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 6 hours ago - at 12/04/2025 08:56PM

SMS delivery delays when sending messages to Verizon Network in US via a subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 8 hours ago - at 12/04/2025 06:56PM

We are still experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/04/2025 05:13PM

We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 11 hours ago - at 12/04/2025 04:20PM

We are experiencing SMS Delivery Delays to Verizon Network in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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