Outage in Twilio

SMS Delivery Failures to Small Networks in the US From a Subset of Long Codes

Minor
December 04, 2025 - Started about 10 hours ago
Official incident page

Incident Report

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING 5 minutes ago - at 12/05/2025 03:02AM

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 12/04/2025 11:07PM

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 12/04/2025 08:34PM

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 12/04/2025 06:14PM

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 12/04/2025 05:17PM

We are experiencing SMS Delivery Failures to Small Networks in the US from a subset of Long Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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