Outage in Twilio

SMS Delivery Delays and Failures To Telefonica in Costa Rica

Resolved Minor

December 12, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue SMS delivery delays and failures to Telefonica in Costa Rica. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/12/2025 11:11PM

We are no longer experiencing SMS delivery delays and failures to Telefonica in Costa Rica. This incident is resolved.

MONITORING 3 months ago - at 12/12/2025 09:11PM

We are observing recovery with SMS delivery delays and failures to Telefonica in Costa Rica. We will continue to monitor the incident to ensure a full recovery, and provide another update in 2 hours.

INVESTIGATING 3 months ago - at 12/12/2025 05:32PM

We continue to experience SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/12/2025 03:31PM

We continue to experience SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/12/2025 02:31PM

We are experiencing SMS delivery delays and failures to Telefonica in Costa Rica. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 3 months ago - at 12/12/2025 02:23PM

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