Outage in Twilio

SMS Delivery Failures to Liberty Mobile in Puerto Rico via Subset of Shortcodes

Minor
December 14, 2025 - Started about 19 hours ago
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
INVESTIGATING about 4 hours ago - at 12/14/2025 03:06PM

We are continuing to experience SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 12/14/2025 07:12AM

We are continuing to experience SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 12/14/2025 03:12AM

We are continuing to experience SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 18 hours ago - at 12/14/2025 01:12AM

We are continuing to experience SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 12/14/2025 12:11AM

We are experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 19 hours ago - at 12/14/2025 12:03AM

Our monitoring systems have detected a potential issue with SMS delivery failures to Liberty Mobile in Puerto Rico via subset of Shortcodes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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