Outage in Twilio
SMS Delivery Delays and Failures to Telus Network in Canada
Minor
December 14, 2025 - Started about 9 hours ago
Official incident page
Official incident page
Incident Report
We are experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
Components affected
Twilio SMS Long Code, North America Twilio SMS Short Code, North America Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Toll-Free, North AmericaNeed to monitor Twilio outages?
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 12/14/2025 04:08PM
We are observing successful SMS delivery Telus network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
MONITORING
about 5 hours ago - at 12/14/2025 02:13PM
We are observing successful SMS delivery Telus network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 6 hours ago - at 12/14/2025 12:58PM
We are continuing to experience SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
about 8 hours ago - at 12/14/2025 10:59AM
We are continuing to experience SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 12/14/2025 10:03AM
We are experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 12/14/2025 10:00AM
We are experiencing SMS delivery delays and failures when sending messages to Telus network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
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