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Outage in Twilio

Call Quality Issue To a Subset to Twilio Phone Number in Mexico

Resolved Minor
December 14, 2025 - Started 4 months ago - Lasted about 9 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue for Call Quality To a Subset to Twilio Phone Number in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/15/2025 03:42AM

The issue affecting outbound call quality from a subset of Twilio's Phone Numbers in Mexico has been resolved, and the service is functioning normally at this time.

MONITORING 4 months ago - at 12/15/2025 01:52AM

We have started seeing recovery for outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 09:53PM

We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is still working with our carrier partners to resolve this. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 07:53PM

We are still investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 07:03PM

We are investigating outbound call quality issues from a subset of Twilio's Phone Numbers in Mexico. Our engineering team is working with our carrier partners to resolve this. We expect to provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 06:59PM

Our monitoring systems have detected a potential issue for Call Quality To a Subset to Twilio Phone Number in Mexico. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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