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Outage in Twilio

MMS Delivery Delay To Rogers Wireless Network In Canada Via Subset of Long Code

Resolved Minor
December 14, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/17/2025 12:47AM

We are no longer experiencing SMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code.. This incident has been resolved.

INVESTIGATING 4 months ago - at 12/16/2025 08:37PM

We are still continuing to experience MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/16/2025 04:46AM

We are continuing to experience MMS delivery delays when sending messages to the Rogers Wireless Network in Canada via a subset of long codes. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/15/2025 08:43PM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/15/2025 02:25PM

We continue experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/15/2025 12:23PM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available

INVESTIGATING 4 months ago - at 12/15/2025 11:23AM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

MONITORING 4 months ago - at 12/15/2025 09:32AM

We continue to observe recovery in MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 months ago - at 12/15/2025 07:49AM

We are observing recovery in MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/15/2025 03:20AM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 11:19PM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 09:19PM

We are still experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada via subset of long code. Our engineers continue working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 months ago - at 12/14/2025 08:19PM

We are experiencing MMS delivery delays when sending messages to Rogers Wireless Network In Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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